Privacy Notice

In this section, we explain in detail what personal data we collect from you, for what purposes we use it, what technical data is collected automatically while you are using the Website, and how we communicate with you. 

2.1 Sources of personal data. We obtain your personal data from the following categories of sources:

• Directly from you. For example, if you contact us;
• Directly or indirectly through your activity on the Website. When you use the Website, we automatically collect technical information about your visits by means of cookies and analytics services; and
• From third parties. We may receive information about you from third parties to whom you have previously provided your personal data, if those third parties have a legal basis for disclosing your personal data to us (for example, for analytics purposes).

2.2 Collection of personal data. We comply with data minimisation principles. This means that we collect only a minimal amount of personal data that are necessary for your use of the Website. We do not use your personal data for any purposes that are different from the purposes for which you provided them. Below, you can find an overview of the types of personal data that we collect, the purposes for which we use them, the legal bases on which we rely, and the time period of which we store them.

• Enquiries. When you contact us by email, we collect your name, email address, and any information that you decide to include in your message. When you contact us by using the contact form available on the Website, we collect your name, phone number, email address, and any information that you decide to include in your message. We use such data to respond to your enquiries and provide you with the requested information. The legal bases on which we rely are ‘pursuing our legitimate interests’ (i.e., to grow and promote the Website). We will store such data until you stop communicating with us no longer than 1 month).
• Case submission. When you submit information about your case through the contact form available on the Website, we collect your first name, last name, company name, country, and  any information about the case that you decide to include in your message. We use such data to evaluate your case and contact you. The legal base on which we rely is ‘performing a contract with you’. We will store such data until your case is resolved or you stop communicating with us.
• Newsletters. When you subscribe for our newsletter, we collect your email address. We use your email address to deliver our newsletter and inform you about our services, new content, and special offers. The legal basis on which we rely is ‘your consent’. You can opt-out from receiving our newsletter at any time free of charge by clicking on the “unsubscribe” link included in our newsletter or by contacting us directly. We will store your email address until you unsubscribe from our newsletter.

2.3 Cookies. When you browse the Website, we collect your cookie-related data and use other tracking technologies as described in detail in section 7 “Cookies, Tracking, and Advertising.”

2.4 Sensitive data. We do not collect or have access to any special categories of personal data (“sensitive data”) from you, unless you decide, at your own discretion, to provide such data to us. Sensitive data refers to your health, religious and political beliefs, racial origins, membership of a professional or trade association, or sexual orientation.

2.5 Refusal to provide personal data. If you refuse to provide us with your personal data when we ask for it, we may not be able to receive the requested information or get our response. Please contact us immediately if you think that any personal data that we collect is excessive or not necessary for the intended purpose.

2.6 Collection of analytics data. When you browse the Website, we collect certain technical analytics data collected from you. Such data includes the following information:

• URL addresses from which you access the Website;
• Your device type;
• The operating system of your device;
• Interactions per visit;
• Exit pages;
• Bounce rates;
• Conversion rates;
• IP address; and
• Your other online behavior.

2.7 Purposes of analytics data. We use your analytics data to analyze what kind of users access and use the Website, measure your engagement with the Website, see which parts of the Website are interesting to you, develop new services and features of the Website, and investigate and prevent security issues and abuse. In most cases, such analytics data is non-personal and it does not allow us to identify you as a natural person. However, your IP address may be considered personal data and we will make sure that we have the necessary legal basis for processing such data. When we process your analytics data that are personal data, we rely on the ‘legitimate interest’ (i.e., to analyze, improve, and protect the Website) and ‘your consent’ bases (when we ask for cookie consent).

2.8 Social media icons. When you click on the social media icons available on the Website, your social media network may share certain data about your online behaviour. We use such data to analyse your use of the Website and improve our services. The legal basis on which we rely is ‘pursuing our legitimate interests’ (i.e., to analyse and improve the Website). We will store this data for no longer than 1 year.

2.9 Your feedback. If you contact us, we may keep records of any questions, complaints, recommendations, or compliments made by you and the response. Where possible, we will de-identify your personal data (i.e., we will remove all personal data that is not necessary for keeping such records).

2.10 Aggregate and de-identified data. In case your non-personal data is combined with certain elements of your personal data in a way that allows us to identify you, we will handle such aggregate data as personal data. If your personal data is aggregated or de-identified in a way that it can no longer be associated with an identified or identifiable natural person, it will not be considered personal data and we may use it for any legitimate purpose.