CASE STUDY 2

Our client contacted us because the relevant payment processor imposed a limitation on his account. As a result, our client was not able to use the account. Furthermore, the payment processor placed the funds of our client (about USD 7000) on hold.

We asked our client to authorize us to act on behalf of the client and submitted a legal letter to the payment processor.  The payment processor did not reply initially and we had to submit reminders. 

The payment processor eventually replied to us and informed us that their actions in this matter were taken in good faith and in accordance with their legal documents. However, they took the requested action and removed the limitation. The payment processor offered sincerest apologies for any difficulties to our client. 

What this case study teaches us is that payment processors may place unjustified limitations and, after receiving a legal letter, they may reconsider their decision. 

Please note that the outcome of each case depends on various factors and it is difficult to predict the decisions of the payment processors.